Hi DeAnn, I got a new chair about a year ago. It took a good 6 months before I was comfortable in it AND could function. At the beginning I could not even feed myself. I was completely dependent on others and that is SO not me. I’m a stubborn one! 🙂
But, finally after trying a gazillion different things, from my dad making/creating different devices to the rep coming out.
What I’m trying to say is, first off, hang in there and keep trying different things at home.
As far as your wheelchair company. Yes, keep pestering! This is your life we’re talking about! These are legs, arms and everything! Without it you can’t function at the level you’re used to. So, if I was you, if you’ve given the Rep a fair chance it’s time to go above his head! He must have a boss.
Also, if you get no where with his bosses do you have a local chapter of MDA,Easterseals or even the local Independent Living Center. You could contact them. Because maybe someone there has experience working with your company and has an “in” with them or knows of someone who could fix your chair. I do believe that you could go to another company even to get different add-ons but I’m not 100%sure on that one.
Ok, well, for what it’s worth those are my 2 cents. Good luck to you!